Job Description

Primary Responsibilities

Manage the overall operation of a shop with not over 6 staff. Ensure the operation is efficient and meet related standard.

Handle shop operation related complaints and emergency properly.

Maintain sufficient & accurate stock level in the shop for our Amway business owners. Promote & maintain security - shop facility, stock & personal safety.

Ensure the submission of daily Cash Sales Summary (CSS) on time and accurately.

Gather feedbacks from ABO and leaders to improve the operation and customer service.

Maintain good relationship with vendors and external organizations-bank, police office, security etc.

Coach, motivate and train staff to maintain good customer service at all time.

Ensure the facilities within shop are in good condition through diligent monitoring & providing systematic maintenance.

To conduct monthly self-audit in the shop so as to ensure full compliance at all time.

Regular check on cashiering, payment collection, SA88 input, PRS information input Ensure full compliance with statutory/government bodies & observes rule of law when conducting business May it be licensing/regulatory or safety requirement.

PROGRAMS, PROCESSES, SERVICES

Regular check on cashiering, payment collection, SA88 input, PRS information input (R)*
Regularly check on shop assets and equipment (R)*
Support company run Promotional, training & motivational activities (R)*





STRATEGY DEVELOPMENT

(AOP/LRBP)

Plan for yearly capital expenditure and manpower requirement


STAFF MANAGEMENT

Train staff to be courteous and helpful Improve relationship with distributors, vendors and colleague Staff Discipline * Develop Staff performance expectations & track performance.