Job Description

• For Supervisor, at least 1 year of experience as Team Leader or Crew Leader will be an added advantage.
• Prior experience in a food and beverage environment with customer-facing responsibilities is an added advantage.
• Able to communicate well in Chinese, English, and Malay.
• Able to multitask when required.
• Friendly and approachable.
• May work special events, as needed.
• Must be able to work overtime as needed.
• Must be able to work on Flexible time, Weekends & Public Holidays.
• Able to work in Kuala Lumpur.

Responsibilities

• Shop Assistant
• Preparebrew coffee, tea, fruits, ice cream, and serve items to customers.
• Package beverages for sale.
• Sell a variety of coffee, tea, fruits, and brewing equipment, explaining the differences between items and educating customers on preparation methods.
• Clean and restock work and dining areas, dispose of trash, and sanitize equipment and utensils.
• Learn about preparation methods, beverage blending, food preparation, and presentation techniques to enhance food quality.
• Shop Supervisor
• Manage day-to-day operations of the shop.
• Create store crew schedules to ensure efficient operations.
• Supervise and train new store crew to ensure they adhere to established standards of service and professionalism.
• Assist in the execution of strategic planning including outlet food cost control, stock take, and stock ordering.
• Oversee daily caf\xc3\xa9 operations, including opening and closing procedures, cash handling, and inventory management.
• Explain and promote products and offerings.
• Ensure that all customers receive prompt, friendly, and attentive service.
• Handle customer inquiries, concerns, and complaints in a courteous and professional manner.
• Train new store crew on drinks preparation and proper use of equipment.
• Coordinate with HQ, as needed (e.g., takeaway cups, coffee, milk, fruit, and other ingredients).
• Brew coffee, tea, or fruit tea and serve drinks to customers.
• Ensure every drink served to customers is made with passion and the highest quality standards by following the right SOP.
• Able to explain all Wedrink products clearly to customers and to promote/upsell the products at all times.
• Keep the environment clean at all times.
• Comply with health and safety regulations.
• Maintain good communication among teammates and manager.

Benefits

• EPF (Employees Provident Fund)
• SOCSO (Social Security Organization)
• EIS (Employment Insurance Scheme)
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Additional Benefits

• Training Provided
• Allowance Provided

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