Job Description

Role Responsibilities

Strategy*

Resiliency

• Lead of CnC team to enhance application monitoring capabilities.
• Manage the planned/unplanned disruption of production infrastructure to ensure accountability for alert optimization, alert analysis and building alert knowledge base.
• Build resilience into the application so underlying system failures are handled gracefully and do not impact end users. Influence design/development teams to always be thinking of the rainy-day scenarios.

Efficiency

• Identify opportunities to eliminate all manual and repeatable activities (toil) via meticulous monitoring and collaborating with PE and SRE teams
• Reduce the number of duplicated alerts by rationalizing those alert scientifically

Capacity Planning

• Support PE and SRE teams for automated predictive analysis by providing alerts and logs
• Continuously monitor all services in production for any discrepancies or spikes

Business

Availability/Observability

• Lead, own, manage, monitor and optimize the reliability and health of all environments
• Provide complete observability requirements and data points to PE and SRE teams to design, code, implement break fixes to improve service availability based on outcomes from thematic alert reviews and FMEA grooming

Processes*

• Identify the opportunities to increase the alert capabilities
• Preparing comprehensive FMEAs to help managing the production environment as first level of defence
• Optimize monitoring to reduce false positive alerts
• Creatively deepen monitoring capabilities leveraging the 3 tenets of observability - logs, metrics and traces
• Ensure all critical user service journeys are traceable end to end
• Ensure Production Solutions are fit for purpose. Where gaps are identified put a plan in place to uplift the toolset

People & Talent *

• Be a part of efficient target PIC operating model and enhance the existing capabilities of the team.
• Lead through example and build the appropriate culture and values.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Risk Management*

• Help Identifying key issues in managing production environment being supported, and based on this information, put in place appropriate controls and measures to assess, monitor, control & mitigate risks.
• Ensure a full understanding of the risk and control environment within Technology Services.
• Ensure support procedures are in place and adhere to Group Security & Audit policies within Technology Services.
• Active engagement with all audit issues arising in this support environment.

Governance *

• Be a valued participant and contributor in all key pillars like Reactive, Observability and Process & Practise
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct *

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the team to achieve the outcomes set out in the Banks Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

• CCIB - CnC Teams and PE teams are the major stakeholders.

Other Responsibilities

• Responsible for the continuous improvement of the service level through timely analysis of data and corrective actions derived
• Provides performance reports and analysis, trends and pro-active recommendations based on in-depth trend analysis
• Drive and report achievements through key performance indicators and success stories
• Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters
• Define and help to develop interactive dashboards / analytical reports
• Lead departments branding and marketing strategy, manage and standardize communications channels and publications
• Support department head on general and team administrative, strategy execution, transformation, stakeholders and vendor management
• Streamline and simplify processes to support agile and speed to markets while maintaining high level of controls

Skill Sets:

• More than 14 years of overall IT experience in application development, production support, DevOps
• Or added support engineer.
• Any experience in 1 or more of the following technical skills will be added advantage.

Technical Skills: (Preferably familiar with one of more skills in each category)

• Batch management / Scheduling tools such as Control M, Autosys
• Monitoring/analytical tools such as ITRS, Grafana, ELK, Prometheus, Sysdig.
• Microservices management tools such as Kong, Istio, Jersey
• In-memory/Distributed databases like Redis, MongoDB, Cassandra, Hazelcast, Postgres
• DevOps tool stack such as Jenkins, Ansible, BitBucket, GIT, Maven, Docker, Rundeck
• Messaging/Streaming tools like Kafka, Active MQ, iMFT, FileID
• Programming/Scripting languages such as Python, Perl, Power shell, Bash, Java / J2EE, Angular JS, Spring & Microservices
• Basics of Oracle/MS SQL database administration and/or usage
• Basics of Unix/Linux, Windows administration, OpenShift, Kubernetes
• AWS/Azure cloud platform knowledge / support

Soft skills:

• Good communicator in English language
• Expressive, creative and ability to think out-of-box
• Enthusiastic problem solver with exceptional analytical skill
• Strong team player but able to complete tasks independently with minimal guidance
• Never settle mindset, always challenge the status quo
• High learning aptitude, able to learn new products and technology very quickly

Qualifications*

Training, licenses, memberships and certifications

• Relevant degree in Computer Science/Technology and evidence of continuous professional development in an IT role
• Certified Scrum Master (Preferable)
• Data Engineering Skills (Preferrable)

Role Specific Technical Competencies

• MIS Reporting Entry
• Data Engineering Skills Entry
• Stakeholder Management Core
• Dev Ops Tools Entry
• Linux OS Core
• Python Language Core
• Oracle / Postgres Database Core

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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