Job Description

RESPONSIBILITIES

• This role is responsible for the operational leadership of CnC technology across TB, DCDA and CLIENT COVERAGE domains
• Ensure the highest service quality and stability by responding to technical incidents quickly and effectively, and drive change by analysing and identifying continuous service improvement opportunities
• Leading CCIB top-level initiatives, such as FMEA (failure mode impact analysis) / blameless RCA, monitoring enhancements..
• Real-time understanding or knowledge about critical payment service journey with strong functional & technical knowledge
• Responsible for knowledge management, ensuring solution steps, automation opportunities, preventive measures, etc. Fully documented, tracked until closed, and kept for future reference
• CnC will intercept aberrations (Situational Awareness), swarm required teams (Situational Management) and recover / resume service disruptions (Incident Resumption) when problems are known-known and / or known-unknown

QUALIFICATIONS

• Post-graduation degree with knowledge in Information technology
• 15-18 Years of IT experience. Banking domain is desirable
• Hands on Production support experience with at least 10 years managing Cash, Payments & Clearing systems
• Willing to come in shifts as per the CnC shift rota & support CnC 24X7 support model.

• Good knowledge on Monitoring tools such as ITRS, Graphana, Skynet, Splunk, AppDynamics etc.,

• Good knowledge in 4 or more technologies covering overall application architecture such as in Java, J2EE, Oracle, WaaS, MQ and Unix technologies
• Excellent oral and written communication skills, ability to interact with business representatives.
• Good with stakeholder communication and able to liaise with Senior Mgmt.
• Basic understanding of SWIFT Net domain on various SWIFT Products (SAA/ SAG/ SNL/ SAB) based on various platforms such as AIX, Sun Solaris, and Windows
• Basic understanding of LAN, WAN and Firewall
• Advanced documentation skills to ensure that the knowledge repository is up to date.
• Represent technology to our business and vendors encompassing for all production support

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered