Job Description

Summary

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Key Responsibilities

Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test) Lead technical technology and design teams to ensure consistent, bene?cial client interaction, and solution delivery Design and enable conceptual architecture and technical solutions Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues Use key performance indicators (KPIs) to measure and test the quality of projects Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system Contribute to presales activities, including solutioning, effort estimation, and proposal development, ensuring alignment with client business needs Manage capability planning for the team, identifying skill gaps and aligning training or hiring needs to meet future demand Develop reusable solutions, frameworks, and assets to accelerate delivery, enhance quality, and enable knowledge sharing across teams Collaborate with cross-functional teams to drive innovation and bring best practices into solution design


Min 12 years of total working experiences Has worked with regional support, preferrable for Japan, Australia Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology Developing & deploying business applications using Microsoft's Dynamics Power Platform Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow * Intermediate to advanced knowledge of relational database concepts