Job Description

Company Description

About Publicis Groupe

Publicis Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world\xe2\x80\x99s third largest communications group in the world. With more than 80,000 people in over 100 countries, the Groupe has four Solution hubs: Creative with Publicis Communications, Media with Publicis Media, Digital business transformation with Publicis Sapient, and Health & Wellbeing with Publicis Health.

Since 2014 and the acquisition of Sapient, Publicis Groupe has undergone a profound transformation by scaling a new model connecting data, creativity and technology. We have continued on that journey with the 2019 acquisition of Epsilon to further scale our data led offering and provide true momentum to our clients own transformation.

This model, with a country led approach, is called the \xe2\x80\x9cPower of One\xe2\x80\x9d and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organisation.

It breaks down the silos between Publicis Communications, Publicis Media, Publicis Sapient, and Publicis Health making them work seamlessly and efficiently to help clients transform marketing and business at scale.

Never has our vision and drive for Power of One been as demonstrable as in the role of the Global and Regional Client lead. The Publicis Groupe is a brand led organisation powered by data driven global Practices and has our clients at the absolute core of our business. The role of a RCL is essential for driving growth, for understanding and leading our clients own transformation through delivering the true scale our agencies capabilities. A RCL sets the vision, builds a culture of collaboration and curates a team of experts from our whole Groupe to deliver on that promise. They are true leaders with responsibility for revenue, profitability and leading the relationship with our clients. We could not be more committed to delivering excellence and we articulate our approach to that as the following;

Clients Come First; The entire Publicis Groupe transformation was designed to put clients at the center of all we do. Their needs and objectives drive the solutions we provide in order to help them win and grow.

We are Seamless; We have created the powerful role of the Regional Client Leader. One person who acts as one point of access and one point of accountability to tap an 80,000-deep pool of talent - free from silos, legacy, and convention.

We are Frictionless; We have unified P&Ls and removed all operational barriers that enable true collaboration.

We are Modular; The core benefit of our new organization is not only in the depth and range of capability but, more importantly, in our ability to configure situationally; the ability to configure around individual client needs and an open architecture to plug & play world class partners when needed. Modularity is critical as it enables a future proof way for this organization support innovation now and keep pace the changes that show no sign of stopping.

We are United; By fusing together our creative, intelligence, and technology expertise, we are able to provide clients with transformative ideas and consumer experiences, unlike any other agency or holding company in the marketplace.



What you\xe2\x80\x99ll do: As a Solutions Manager, you\xe2\x80\x99ll spearhead the strategy, development and management for web solutions and programs across multiple clients.

Day-to-day, your role includes:

• Leading the conceptualization and design of holistic solutions tailored to meet customer requirements or address specific business challenges.

• Performing needs analysis through customer interaction, market studies, and cross-team collaborations to build innovative and viable solutions.

• Developing and maintaining strategic product & solution roadmaps, factoring in market trends, competitive positioning, and technological innovations.

• Aligning product & solution roadmaps with overall business goals and ensure its practical implementation through planned milestones.

• Partnering with clients to develop their goals and marketing strategies (through web technologies), adding strategic value and ensuring that they get the best results.

• Acting as the primary liaison for clients on digital & web focused programs, diving deep into customer pain points and gathering essential requirements.

• Conducting interviews, workshops, and feedback sessions with clients to refine solutions and ensure they meet or exceed expectations.

• Managing the complete solution delivery pipeline, from initial planning to final deployment, working hand in hand with the project managers, business analysist and design & engineering teams

• Overseeing resource allocation, timeline adherence, and successful implementation, offering support during the customer adoption phase.

• Serving as a communication bridge among various stakeholders, effectively managing expectations and project updates.

• Developing direct reports through timely, thoughtful performance reviews and development plans. \xe2\x80\xa2 Partnering with capability leads to drive learning & training agendas for the web & digital solution teams.

• Staying ahead of market trends and competitive movements through regular research and monitoring activities.

• Participating in new business pitches

• Supporting and managing technical partnerships and vendor relationships

Qualifications

We\xe2\x80\x99re looking for strong, impactful work experience, which typically includes:

• A four year degree in Business, Computer Science, Engineering, Multimedia or related field

• Minimum of 5-7 years of relevant experience in solution management, digital/technical product management or a similar role.

• Prior experience working for a digital agency or consultancy.

• Proven experience in managing a team, preferably cross-functional.

• Proficient knowledge of digital technology such as: content management systems (CMS), customer relationship management (CRM) systems, e commerce, systems integration, website analytics, marketing automation, native apps, social media, programmatic and predictive media.

• Experience with enterprise level web solutions (AEM, Sitecore, Magento, etc). \xe2\x80\xa2 Extensive knowledge of website and software development process: discovery, design, build, test/QA, deployment, measurement, and optimization.

• Experience with web analytics tools (e.g., Google Analytics, Adobe analytics, Heatmaps, etc).

• Experience with web optimisation & personalization strategies (A/B testing, Landing page strategy, NBAs, Consumer Journey Mapping, etc).

Additional Information

Our employee benefits package comprises the following:

Generous leave entitlements, including birthday leave, rest day and family care leave.

Office closure for World Mental Health Day 10th October.

Additional Company closure for all 4 major festive Celebrations

Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.

Life and personal accident insurance and group hospitalization and surgery.

A hybrid working schedule and with Friday disconnects.

Rest Relax & Recharge - office closure last week of December every year.

Phone Allowance

Publicis Groupe