Job Description

Are you a talented and driven problem solver who would like to join our team in Johor Bahru? Someone with a startup mentality, who is capable of integrating into a multicultural team?

SOCAR aims to change the way people in South East Asia move around by becoming the biggest car-sharing platform in South East Asia. We are currently the biggest player in Malaysia and aim to scale out our product offering across more verticals and geographies.

is SOCAR\'s newest evolutionary addition to the car-sharing ecosystem - a peer-to-peer marketplace! TREVO aims to change not just the way people in South East Asia move around, but also to help, assist, educate, and change the way people live in the perspectives of financial management by strengthening the sharing economy in the car-sharing space, starting with Malaysia.

While you are changing the lives of millions, you will be changing yours too.
Want to be in the driver seat of this wild, yet exciting journey?

What will you be engaged in?
As our new City Business Manager, you will be responsible for the growth, operation and team management for both SOCAR and TREVO, for the Southern Region.

Business Management and Operational Excellence

• Manage City Operation team on day-to-day operations involving various stakeholders such as Asset (Fleet) Management, Safety, Delivery, Marketing, Customer Service, Engineering, etc.
• Fully own both allocated City-wide Demand/Supply budgets, to strategize and implement scalable Demand/Supply acquisition procedures for the business verticals- from Top of the Funnel throughout over onboarding, to continuously achieve an efficient and frictionless activation process.
• Source, structure, negotiate, drive, implement, and maintain strategic partnerships to acquire more Demand (User & Guest) and Supply (Vehicle supply, fleet management & location coordination) and drive GMV growth while optimising resources to increase profitability and sustainability
• Implement pilot programs or simulations to improve our acquisitive efficacy, pricing, vehicle types segmentation, etc.
• Manage and continually improve fleet operations for operational performance
• Maximize fleet condition and uptime and minimize costs
• Drive the GMV generation at City level via, strategy development, localised campaigns and events, partnerships development, together with the leads from HQ\'s Marketing team
• Communicate risks & opportunities and recommend actions to improve sustainable GMV generation

Business Strategy and Fleet Optimisation

• Analyze and evaluate market-historical data and opportunities to strategize between fleet model mix and growth
• Monitor marketplace health via data analysis including continuously improving dashboards to understand context, analyse insights, and propose solutions to alleviate pain-points
• Solve problems and improve efficiency to various metrics such as, but not limited to, acquisition, conversion, fulfilment, in a data-driven manner. Create a hypothesis with statistically significant data to build your proposal
• Fully own daily performance tracking and determining the optimal channel mix allocation that maximises ROI (i.e LTV/CAC)
• Lead the potential City Expansion plan where targeted geographical location is (most of the time) within a reasonable distance from your City base. Including a high level Expansion Business case development

Maintenance, Repair and Cleanliness of Vehicles

• Work within new and established SOCAR processes to manage the maintenance, repair and cleanliness
• Negotiate and manage vendor service contracts to ensure that vehicles are properly maintained, repaired and cleaned to SOCAR\'s high standards
• Manage the process of in-fleeting and de-fleeting vehicles, including SOCAR branding preparation and installation of SOCAR\'s system

Supervision of Vehicle Inspection Staff and Vendors

• Lead the vehicle inspection staff
• Build and maintain relationships with key vendor partners (maintenance, repair, cleaning, in-/de-fleeting, etc.)
• Manage vendor performance to maximize vehicle condition and uptime and minimize costs

Secure and manage parking zones

• Strategize and optimize parking locations in key areas
• Securing parking lots for car-sharing spots (SOCAR-zones) based on local characteristics, urban infrastructure, customer\'s demand
• Select visible, accessible, convenient parking lots
• Control and coordinate vehicle deployment activities heading to the secured location

Are you the ideal candidate?

First and foremost, ask yourself: Are you customer-obsessed? This is the key SOCAR\'s prime value that drives our mission forward. If your heart and mind shout \xe2\x80\x9cYES, I am!\xe2\x80\x9d, you have just identified a fundamental match between you and your future SOCAR team.

• Experience in car-sharing or similar service to run car rental sales and fleet management would be an advantage
• Experience in managing staff, service contractors and other vendors
• Experience setting up and executing service contracts
• Excellent negotiation organisational skills
• Able to assimilate data from multiple sources, organise the data and make recommendations as appropriate
• Critical thinker for identifying issues and Creative mover for troubleshooting

What we will offer you?

• Be part of the fastest-growing car-sharing company in the world!
• Opportunity to drive new ideas and make a measurable impact on company metrics
• Work with incredibly driven people with great executable ideas
• Competitive Salary
• Medical Insurance
• SOCAR travelling credits
• Phone allowance
• International environment (we are 18 different nationalities in the office!)
• The chance to launch new markets in different countries
• Endless company events (Futsal, cinema, birthday cakes, celebrations, team lunch and dinner ... )

How will your roadmap to join SOCAR look like?

After you submit your application, you can expect to prepare for the following steps in the hiring process:

• 1 session - Talent Acquisition Team (Virtual or face-to-face)
• 1 business case (To be pitched in the subsequent round)
• 1 session - Hiring Manager (Virtual or face-to-face)
• 1 session - Bar-Raiser (Virtual or face-to-face)

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