Job Description

JOB SUMMARY Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and talent. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly talents to successfully execute all spa operations. Strives to continually improve guest and talent satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience . High school Diploma/SPM or 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major. CORE WORK ACTIVITIES Managing Spa Operations and Budgets Selects vendors for spa retail operations and managing contract agreements. Oversees retail product research, product selection and purchasing, product display. Manages supply inventories and purchasing control, including uniforms. Monitors the spa\'s actual and projected sales to ensure revenue goals are met or exceeded. Maintains cleanliness of spa and related areas and equipment. Managing Spa Sales and Marketing Strategy Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation. Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events. Ensures spa services are included in all property-related marketing and advertising. Identifies and recommending new products and product enhancements to remain competitive in the market. Managing Spa Revenue Management Strategy Monitors and Manages the payroll function. Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. Empowers talents to provide excellent customer service. Strives to improve service performance. Conducting Human Resources Activities Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Reviews findings with talents to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results. Interviews and hires management and hourly talents with the appropriate skills to meet the business needs of the operation. Develops, implements and maintains a Spa orientation program for talents to receive the appropriate new hire training to successfully perform their job. Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Establishes and maintains open, collaborative relationships with talents and ensuring talents do the same within the team. Solicits talent feedback, utilizes an \'open door\' policy and reviewing talent satisfaction results to identify and address talent problems or concerns. Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. W Hotels\' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We\'re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\' passions to life. If you are original, innovative, and always looking towards the future of what\'s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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