Job Description

Description

Primary Objective:

Ensure all unsecured lending product accounts being work properly using the collection tools given by management and achieve personal dunning, productivity, reduce flow down accounts into further delinquent bucket and push the accounts to current status as per Scorecard KPIs in order to improve delinquency ratio targets and reduce flow rates in regards to CC unsecured lending portfolio products.
Key Responsibilities:

• Manage unsecured lending customers under delinquent, Impaired Loan status in using CARDLINK / ALS / DCRMS / IBS / TSSO / Auto Dialer Systems.
• Monitor individual output and productivity to ensure in line with Scorecard targets set (e.g. calls made, flow rates, ratios etc.).
• Recommendation for card reactivation due to account fully settled, good restructure of payment and impaired small balance accounts.
• Daily controlling and monitoring of accounts to ensure ageing of payments and receivables are reduced.
• Attending to customer's issues and negotiation with customers on restructuring of repayment terms (if any).
• Raise adjustment and maintenance forms for accounts such as transfer balance, close accounts, reversals, waivers etc.
• To ensure daily, weekly and monthly KPIs are achieved.
• To recommend and consolidate cases for Field Visits / External Collection Agencies to follow-up.
• To recommend and consolidate cases for early cancellation and legal actions.
• To recommend necessary legal action such as LOD / summons cases / straight ageing debtors through bank's panel lawyers.
• Propose any waiver such as waiver promo and discount for full and final settlement (T&C applies).
• To offer R&R FRS/FPSI program to needful customers.
• To assist in managing accounts of other collectors when needed.
• To assist to manage other accounts under other collectors when needed.
• Support the Unit to implement Strategies, Plans & Policies to achieve the target/goals
• To assist with other duties assigned by the Supervisor.
• Management of Debit cards tagging and set off from CASA accounts.

Requirements

Requirements:
Degree or Diploma.

1 to 2 years' experience in collections and recoveries within same industry.

• Matured thinking.
• Good interpersonal and problem solving skills.
• Target oriented person.
• Able to work under pressure.
• Able to follow direct/strict instructions.
• Good communication skills.

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards