Job Description

To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We\'re looking for a Specialist, People Support (APAC) to join our APAC People Support Tier 2 team, based in Malaysia. In this exciting new role, you will be focusing on creating a #magical experience for our employees based in APAC. Sounds exciting? Check out the below for more details of the role and what we\'re looking for.

Responsibilities

• Provide front line services and support for our regional employees and managers.
• Be the point of contact in regional employee\'s lifecycle events/requests - from onboarding to off-boarding, promotions, transfers, terminations and any employee related requests while ensuring compliance with employment legislation and company policies.
• Ensure timely and accurate handling of all HR administrative processes not limited to work pass applications, employee letter request, benefits administration, etc.
• Prepare employee changes for payroll data and timely maintenance of employees records in HRIS systems.
• Partner local in-country People Ops to ensure seamless and smooth operations activities and improvement on a regular basis.
• Identify and drive continuous improvement initiatives in enhancing HR Operations with regional and local People Services team.
• Support changes in people related operations processes to support agile business growth and needs across various markets.
• Stay abreast of country local labor regulations.
• Any other ad hoc projects as assigned.

Requirements

• People are your passion! And you have a stakeholder oriented mindset.
• At least 3-6 years\' working experience in HR, preferably in a HR Generalist/ HR Operations role with experience.
• Resourceful, process-oriented with the ability to independently navigate to resolve challenges.
• A self-starter attitude and eye for details.
• Team player with excellent communication and prioritization skills.
• Proficient in MS Office programs and Google applications.
• HRIS system experience - whether change or implementation- would be a big plus.
• Highly pragmatic approach to think big picture and operationalize people strategies especially under tight deadlines.
• You display integrity, humility, excellent interpersonal skills and not afraid to roll up your sleeves to get things done.
• Previous experience in a startup/fast moving tech company would be a plus. Enjoy working in a vibrant and fast-paced environment.
• Ability to read, write and speak Mandarin / Cantonese will be highly advantageous (required to serve overseas market).

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda