Job Description

We are Malaysia's leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.
As the Specialist for CTOS Contact Centre, you will be responsible for providing our customers with prompt and personalized service when handling their queries from multiple channels over a full range of consumer products and services. In performing your role, you are also expected to comply to the company's policies and procedure.
:
? Respond and manage incoming & outbound calls, emails, chats and other message from customers.
? Communicates concise and accurate information in response to customer inquiries.
? Identify and understanding of customer needs, issues, and requests thereafter provides solutions and/or alternatives in timely manner.
? Follow up customer cases/complaint end to end.
? Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people.
? Build sustainable relationships and engage customers by taking the extra mile
? Seize opportunities to upsell products when there arise.
? Support Senior Specialist to facilitate successful completion of organization's targets and performance goals.
? Candidate must possess at least a Diploma in any discipline.
? Has a passion for service. Previous service experience will be an added advantage.
? Able to speak and write good English and Bahasa Malaysia.
? Ability to speak in Mandarin will be an added advantage.
? Computer literate with good typing skills. Familiar with MsWord, Excel, and Power Point.
? Able to work in a fast-paced and demanding environment.
? Able to work on shift and weekends.
? Excellent communication skills both written and verbal with active listening.
? Ability to ask prying question and diffuse tense situations.
? Candidate must be service oriented, self-confident, self-motivated, detail oriented.
? Able to work independently and as a team player with a positive mindset.
? Good time management and result oriented.
Spoken Language: Malay, English, Mandarin
Written Language: Malay, English

Skills Required