Job Description

Functional Responsibilities:

• Work closely with project team in onboarding new product
• Active involvement in all project meetings, walkthrough and ability to identify as well as put in the right demand towards successful delivery
• Ensure all technical documents including detailed steps is delivered during project phase (inclusive capacity management, BAU activities, Disater Revovery, & Product Resiliency)
• Review and validate all documents and provide signoff from BAU/Support standpoint
• Ensure clear RACI defined by project team including all stakeholders
• Understanding BAU scope of work and responsibilities
• Highlight issues/problem noticed from BAU standpoint and ensure remediated prior to handing over to production support team
• Persisting issues/findings should have valid RISK raised by project/product team having clear responsible/accountable parties with defined timeline
• Demand automation for mundane/repeatitive BAU tasks & manual reporting
• Understand and enhanced product auto-healing capabilities to ease daily BAU activities
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems
• Effectively communicating your insights and plans to cross-functional team members and management
• Ability to gather information and sharing with various stakeholders in useful and consumable format
• Working closely with clients, technicians, vendors and managerial staff
• Providing training, coaching, and guidance to junior staff and peers
• Ensuring solutions meet business needs and requirements
• Updating, implementing, and maintaining procedures
• Prioritizing initiatives based on business needs and requirements

Our Ideal Candidate

• A bachelor\xe2\x80\x99s degree in Information Technology or related field
• 10 - 15 Years of IT experience. Banking domain is desirable.
• Knowledge in Java, J2EE, Oracle, MSSQL and Unix/LINUX/Windows technologies
• Experience with enterprise data centre design, DevOps, and Cloud Computing
• Basic understanding of LAN, WAN and Firewall
• Have good understanding of ITIL practices and ITSM tools
• Has excellent track record in running complex platform support environment
• Has supported Change Management and Incident Management functions
• Highly motivated, results-driven, and able to multi-task
• Excellent communication and interpersonal skills, and able to work well with cross-organizational teams/individuals
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Ability to develop strategies, roadmap aligning with business goals
• Strong sense of personal ownership and responsibility in accomplishing the organisation\xe2\x80\x99s goal
• Confident and will roll-up his/her sleeves to drive success
• Exceptional analytical and conceptual thinking skills
• Proven experience in co-ordination of many dependencies and multiple demanding stakeholders in a complex, large-scale deployment environment
• Advanced documentation skills to ensure that the knowledge repository is up-to-date.
• Represent technology to our business and vendors encompassing for all production support
• Fundamental analytical and conceptual thinking skills

Role Specific Technical Competencies

• Responsible for configuring, maintaining, troubleshooting and enhancing the Security Tools platform. Responsible for identification, assessment and resolution of incidents/ change request within SLA and recurring problem management.
• Proactively monitoring and maintenance of the tool\xe2\x80\x99s platform.
• Proactively assess tools safeguards across the DLP tool suite to identify potential risks and perform trend analysis
• Accountability for tools technology refresh/ system upgrades and project implementation within BAU support scope
• Obsolescences and estate hygiene management
• Liaise with vendor and engineering teams where required to address technical issues with the tools
• Ability to write procedures and work instructions for Security product support process
• Ability to self-direct and work independently when necessary, and clearly articulate technical concepts/ issues to both technical and non-technical peers and management
• Contribute to overall supported tools process improvements and documentation
• Represent and contribute to the overall tool\xe2\x80\x99s solutions and methodologies
• Able to perform system administration operation duties, which will require having a non-traditional working hour
• Performing user acceptance testing and obtain signoff
• Experience working on Security Applications/tools such as HIDS, TANIUM, SentinelOne will be given priority
• Adoption of DevOps and industry standards and practices for Security Production support

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered