Job Description

Role Responsibilities

The Collaboration and Communication team are responsible for the engineering, delivery, operations, and management of the bank\xe2\x80\x99s global telephony infrastructure.

The role described below has been created to enhance the management and control of our project delivery processes and to join a team of product specialists that provide subject matter expertise, product ownership, new instance delivery and L3 support of the bank\xe2\x80\x99s strategic communications systems.

Responsibilities

Strategy

\xc2\xb7 Input into product selection, designs, and standards

\xc2\xb7 Input into commercial models and cost recovery

\xc2\xb7 System performance and configuration standards

\xc2\xb7 Management of new system delivery or upgrades

\xc2\xb7 Service management definition and execution

\xc2\xb7 Performance/stability reviews/improvements

\xc2\xb7 Service improvement plans

\xc2\xb7 System regulatory compliance

\xc2\xb7 System and asset inventories

\xc2\xb7 Delivery team process definition

\xc2\xb7 Operational process definition

\xc2\xb7 Project procurement

\xc2\xb7 Project documentation

\xc2\xb7 Supplier management

Regulatory & Business Conduct

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

\xc2\xb7 Engineering and Operations Leads & Peers

\xc2\xb7 Country technology managers

\xc2\xb7 Technical domain heads

Skills

\xc2\xb7 University degree preferred but not essential

\xc2\xb7 5 years Financial Services experience

\xc2\xb7 10 years technical skills and experience working with various voice products

\xc2\xb7 Good understanding of the regulatory requirements associated with voice systems

\xc2\xb7 Good understand of budget management and commercial models

\xc2\xb7 Working knowledge of communications surveillance

\xc2\xb7 Ability to interact with internal compliance and business teams

\xc2\xb7 Experience working in large and diverse environments across multiple countries

\xc2\xb7 Very good understanding and working knowledge of ITIL

\xc2\xb7 Excellent English communication, both written and verbal

\xc2\xb7 Self-starter, able to self-manage with strong collaboration skills and able to interact effectively with others

\xc2\xb7 Ability to work under pressure, multi-task and deliver to deadlines

Qualifications

Product Knowledge

\xc2\xb7 Avaya Aura, all voice products

\xc2\xb7 Cisco, all voice products

\xc2\xb7 Avaya, Cisco, Genisys contact centre products

\xc2\xb7 Verint i360 & VFC

\xc2\xb7 Audiocodes SBCs and management products

\xc2\xb7 Oracle SBC\xe2\x80\x99s

\xc2\xb7 Proteus, Prognosis and other voice monitoring and management tools

\xc2\xb7 MS Teams & Skype

\xc2\xb7 Cloud hosted voice technologies

\xc2\xb7 Telco technologies

\xc2\xb7 Client / Server application design

\xc2\xb7 Data storge technique\xe2\x80\x99s

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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