Job Description

The Role Responsibilities

Strategy

• Handling customer inquiries i.e walk in/courier received goods/ customer document handling.
• Assist to check the loan applications and maintain the data quality in loan applications. Handling sales CRR_Lite/SSM/CBMS/NORKOM/TRANSACT for new/appeal/resubmit submission on daily basis.
• Handling in & out batching for daily submission/appeal from Credit & GBS i.e LO/archive files/customer document.

CDD Support Role

• To ensure all DSMS Sales Managers have proper understanding of CDD documentation & process with the standard of compliance that required for audit purpose by tracking using Excel and updated at all time.
• To be developed as CDD specialist for New Business.
• Provide advice & recommendations to DSMS Business Clients Team on any matters regarding CDD documentations & process.
• CDD Screener for DSMS Business Clients Team
• To ensure all CDD submission are in order & rectify any CDD errors by informing both maker & proposer.
• Performing onboarding based on the uplifted standards and CDD Procedures, to ascertain facts of the case and bring it to satisfactory conclusion and approved status.
• Advisory role to DSMS Business Clients Team in regards of documentations required in CDD.
• To ensure all DSMS Business Clients Team adhere to all updated processes & procedures in CDD.
• To ensure accuracy in CDD submission by doing screening / filtering at Proposer before sending it to CET.
• Being the point of reference of all matters relating to CDD for BIL New Business.
• To ensure CDD errors at

2%. * To achieve the required service standards for setting priorities, and for scheduling activities to make best use of time.

• To update reporting trackers on cases and latest progress as per timeline agreed by the Line Manager
• Handling of company documentation appropriately and always observe compliance i.e. confidentiality and secrecy.
• Manage general administrative and housekeeping of office filing & records are systematically.
• Completing all e-learning\xe2\x80\x99s assigned for the role before due date.

Processes

• KYC/CDD Account Opening Processes as per DOIs, updates, CDD Procedures, Group Procedures and guidelines.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them

Governance

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Internal \xe2\x80\x93 Sales, Product, Segments, Governance, RB, GBS, CDD, Credit & Risk.

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in Malaysia
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• Education: Diploma/ Degree in any field

Role Specific Technical Competencies

• Spot Opportunities
• Solve Problems
• Collaborate
• Communicate
• Achieve Results

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered