Job Description

:

• Receive and process all Repair and Maintenance and store supplies requests submitted by counter and freestanding store locations.
• Work closely with the vendor to confirm scope of work and cost on all projects, confirm any projects exceeding the budget allowable spend limit with the Commercial Retail team and receive approval before proceeding.
• Reference list of stores that are still under warranty for appropriate invoicing and vendor assignment for resolving issues.
• Contact our Retail Partners and acquire approval if applicable. This includes ensuring all necessary and insurance documents have been filed correctly and in a timely manner.
• Ensure field personnel are aware of all schedules and fully understand the scope of work being performed via clear communication updates in ROTM and/or Outlook calendar invites.
• Run reports within the Repair and Maintenance Management System, i.e. request for renovation projects and warranty issues.
• Partner with Commercial Retail team to schedule regular store maintenance activities and bi-annual inventory counts with the correct vendor partners.
• Review inventory count discrepancies by affiliate/brand and publish analysis to affiliate Finance and Retail Operations business partners.
• Consolidate bi-annual inventory count reports for Affiliate and Regional business partners.

Qualifications

• Attention to detail and the ability to work independently
• Excellent customer service skills and the ability to work with numerous personalities/cultures across the region
• Ability to change focus when needed while making regular progress on assigned projects
• Detail-oriented and organized and an ability to prioritize and manage workflow
• Proficent in English, Cantonese and Mandarin in both written and spoken
• High degree of professionalism when dealing with customers and colleagues
• Creates an accountability and "own it" culture
• Brings personalized experience to enhance service delivery
• Provide responsive and flexible service.
• Data and SLA commitment driven
• Prior Knowledge of SAP Ariba would be an added advantage

Job: Retail - Corporate
Primary Location: Asia Pacific-MY-14-Wilayah Persekutuan
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2211764