Job Description

Responsibility:

• Assist Retail Operation Manager to manage retail operations of delegated stores and departmental stores consignment counters and to ensure business objectives are achieved.
• Establish good working relationships with the shopping mall leasing team.
• Establish good working relationships and network with departmental stores merchandisers and buyers.
• Secure and operate fairs and events at departmental stores.
• Generating and analysis of sales data and relevant financials and sales performance reports.
• Optimization of resources to manage expenses in all business areas without compromising on productivity.
• Responsible for ensuring stock inventory is within the approved level.
• Responsible to ensure minimal stock loss at all outlets.
• Visit competitors\xe2\x80\x99 stores and to provide updates of market situation.
• Visit own stores regularly to ensure full compliance of operation SOP, staff discipline and stores cleanliness and upkeeping.
• Coach and mentor the Shop I/Cs in performing their day-to-day tasks ensuring goals, KPI\xe2\x80\x99s and training plans are clear, managed and aligned with plan.
• Lead and motivate Shop I/Cs to provide excellent level of service to internal and external. customers and to implement the culture of high performance and continuous improvement.
• Recruit, train, supervise and appraisal outlet staff.
• Handle customer feedback and address customer complaints.
• Monitor cash float, petty cash etc.
• Plan outlet roster to ensure sufficient manpower.
• Resolve any technical issues affecting operations.
• Ad-hoc duties as assigned by the management.

Requirement:

• Minimum 5-6 years of relevant working experience in the retail industry.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with professionalism and flexibility in a fast-paced environment.
• Able to travel within Malaysia for store visits on a regular basis.
• Good in Microsoft Office & Reporting.

sale of telecommunication and information technology products and provision of related services
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5