Specialist, Service Management
Job Description
Responsibilities: Collaborate with various IT/Digital/FA/HR teams to contribute to the success of ongoing projects/initiatives. Assist in reporting functions using relevant Service Management tooling dashboard/systems. Conduct data analysis for service improvement purposes in collaboration with IT/Digital/FA/HR supporting teams. Prepare service reports/schedules/Minutes Of Meeting for Customer Service Reviews Meetings to support Service Managers. Requirement & Qualifications: Degree in Computer Science/ Software Engineering/ Business Analysis. Fresh graduate or with minimum 1 year working experience is welcome to apply. Attention to detail and maintain a high level of accuracy in work. Practical experience working with Excel, i.e. using pivot or power query to perform analysis of data. Possess analytical and problem-solving with the ability to articulate detailed plans and communicate effectively with stakeholders. Asides from IT scope, comfortable with desk-bound and administrative ad-hoc scopes not limited to prepare service reports/schedules/MOM for Customer Service Reviews Meetings to support Service Managers Effective people management, human relations, and communication skills, along with the ability to establish cooperation and rapport with diverse teams at the middle management level. Exposure to Finance and HR is a plus.
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Job Detail
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Job IdJD1028044
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned