Job Description

Role Responsibilities

SRE Specialist - who will be responsible for Retail Security, Messaging and Api Gateway application support. The candidate will be responsible for managing L2 and L3 production support and at the same time will be able to deliver automation and code fixes solutions independently. The candidate will be coordinating with project team and business stakeholders to understand application design and functionality and resolve provide timely resolution for any issues reported by stakeholders or business users by managing support for Security, Messaging and Kong/API Gateway platforms. The candidate will be responsible to partner with project team, product engineering team and business leads in ensuring the service levels are met and take end to end ownership of the Production support. The candidate will be responsible for acting on the functional/technical activities assigned to him/co-staff including incident, problem, and change along with SLA management

Strategy*

Awareness and understanding of the Group\xe2\x80\x99s business strategy and model appropriate to the role.

Business*

Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes*

• Application Production support responsibilities and stability as part of SRE.
• Responsible for change management into production.
• Responsible for faster production incidents resumption, root cause identification, problem fixing
• Responsible for identifying & delivering improvement opportunities such as, Manual task automations, Performance/Throughput improvements, Batch optimisation etc, that will ultimately improve the production service/stability
• Responsible for identifying & implementing solutions to improve overall Tech operations efficiency, that should result in cost saves/avoidance
• Responsible to lead a team to ensure SLOs are met and SLIs are improved
• Act as a bridge between Build teams, interfaces teams and other key stakeholders.
• Assuming situation manager role during incidents and crisis.

People & Talent *

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management*

• The ability to interpret and identify key risks issues in system and put in place appropriate controls and measures
• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

Governance *

• Accountable to govern the adherence to tech policies and processes required to support applications in production environment.
• Accountable to govern the adherence to tech policies and processes required for change of applications in production
• Accountable to govern the adherence to tech policies and processes required for incident and problem management

Regulatory & Business Conduct *

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

Business domain head, Tribe leaders, Application and Interface teams, CERT team, CTM, Country and Group Businesses.

Our Ideal Candidate : -

• 10 to 12 years of overall IT experience in production support, application development, DevOps Or SRE & added support engineer.
• Have technical knowledge and hands on experience on basic Java framework such as Struts, Spring MVC, Hibernate, API Gateway, Tomcat 8, Apache http
• Experience in HSM nCipher - good to have.
• Experience in PostgreSQL, IBM DB2, Oracle, My SQL.
• Knowledge in Unix/Linux, Windows administration, OpenShift, Kubernetes.
• Experience in AWS Cloud and OpenShift container platform.
• Drive and report achievements through key performance indicators and success stories
• Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters
• Define and help to develop interactive dashboards / analytical reports
• Lead department\xe2\x80\x99s branding and marketing strategy, manage and standardize communications channels and publications
• Support department head on general and team administrative, strategy execution, transformation, stakeholders and vendor management
• Streamline and simplify processes to support agile and speed to markets while maintaining high level of controls
• Any experience in 1 or more of the following technical skills will be added advantage.

Technical Skills:

• \xc2\xb7 Monitoring/analytical tools such as ITRS, Grafana, ELK, Prometheus, Sysdig.
• \xc2\xb7 Microservices management tools such as Kong, Api Gateway.
• \xc2\xb7 In-memory/Distributed databases like Postgres
• \xc2\xb7 DevOps tool stack such as Jenkins, Ansible, BitBucket, GIT, Maven, Docker, Rundeck.
• \xc2\xb7 Messaging/Streaming tools like Kafka, Active MQ, iMFT, FileID
• \xc2\xb7 Programming/Scripting languages such as Python, Perl, Power shell, Bash, Java / J2EE, Angular JS, Spring & Microservices

Soft skills:

• \xc2\xb7 Excellent communicator with strong command in English
• \xc2\xb7 Expressive, creative and ability to think out-of-box
• \xc2\xb7 Enthusiastic problem solver with exceptional analytical skill
• \xc2\xb7 Strong team player but able to complete tasks independently with minimal guidance
• \xc2\xb7 Never settle mindset, always challenge the status quo
• \xc2\xb7 High learning aptitude, able to learn new products and technology very quickly

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*

• Java, J2EE, Spring, Hibernate Advanced
• PostgreSQL, IBM DB2, Oracle, My SQL Advanced
• Kong & Axway Advanced
• Unix Advanced
• AWS Cloud and Openshift container platform Advanced
• Tomcat 8, Apache http and HSM nCiph

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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