Job Description

JOB SUMMARY:

• Ensure members and guests have a safe and enjoyable experience while using all facilities. Attend to all facilities in the club and needs of members and guests.

MAIN DUTIES AND KEY RESPONSIBILITIES:

• Greeting and signing in of the members/guests upon arrival to the Sports Centre Facilities.
• Assisting HOD in the initial and continuing development of services.
• Attending all training sessions and regular staff meeting.
• Monitors attendance and bills attendees accordingly.
• Assign courts, facilities, locker space or clothing containers and supplies to patrons of athletic or bathing establishment: issues dressing room or locker key or towel.
• Responsible for ensuring guests receive towels and return them every day in an efficient and timely way.
• Responsible for professionally and efficiently maintaining the courts, facilities and locker room areas by fulfilling guests\' needs and requests.
• Ensured member, guest and management satisfaction and provides the highest quality service as expected.
• Issues & cleaned all equipment and ensured that the equipment was working properly.
• Well maintained the cleanliness of the facilities, locker room and ensure proper care of all materials takes place, organize the room and report any misused or damaged materials.
• Promoting all other services provided within the Estuari Sports Centre.
• Assists with setup of events
• Attending all meetings & providing all reports directed by HOD.
• Ability to handle multiple customer requests effectively whilst remaining calm and professional.
• Preferably Non-Executive specialized in General Work, Customer Service or equivalent.
• Carries out any other duties assigned by Management.

Requirements

• Requires at least 2 Year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in Sports Science & Management or equivalent.
• Candidate must friendly and cheerful nature, outgoing and comfortable approaching customers.
• Required language(s): English, Bahasa Malaysia & Other languages will be an advantage.
• Requires handling customer service and hospitality experience.

WORKING HOURS:

• Six (6) days a week. Will be required to work nights, weekends & holidays.
• Flexibility is required.

Job Type: Full-time Salary: RM2,000.00 - RM2,300.00 per month Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Required)