Job Description

Remote Work: Hybrid

Overview:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line\xe2\x80\x94reinventing how businesses run and moving society forward.


We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence\xe2\x80\x94delivering better experiences for workers and those they serve.


Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you\'ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.


Together, we\'ve only begun to define the edge of what\'s possible\xe2\x80\x94for our people, our customers, and the world.

At Zebra, we\xe2\x80\x99re reinventing how businesses operate at the enterprise edge\xe2\x80\x94
helping them run faster, smarter, and more connected than ever before.
A dynamic community of builders, doers and problem solvers, we each play a unique role\xe2\x80\x94
shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.


Being a part of Zebra means making your mark as we make digital transformation a reality.
It means growing into a leader at a leading company that makes a distinct difference\xe2\x80\x94because together, we\xe2\x80\x99ve only just begun.
Objective: The Online Community Specialist works with the Online Community Manager to fulfill the Support Community\'s Strategic Plan by developing the strategy of overall community engagement and communications and leading the effort to develop collaborative relationships internal and external customers. The Online Community Specialist works to increase the Support Community\'s visibility within the community and increase the community\'s awareness as an empowering community resource. This position is responsible for engaging both current users and potential users and seeking out ways that the Support Community can connect more widely and deeply.
Responsibilities:

• Promotes Support Community services, collections and programs: increases communication with current customers; identifies underused services and develops strategies to increase usage; identifies nonusers and develops strategies to increase number of users
• Review community comments and posts in a quick and timely manner
• Respond to comments in order to foster a positive community and add value to our customer\'s experience
• Participate in relevant conversations related to our organization\'s programs and services
• Escalate possible issues or concerns to internal stakeholders
• Manage the community champions program including recognition and support of our community
• Seed content and discussions in our communities to keep them active and valuable to our end users
• Help our most active leaders with relevant success content for their activities
• Initiate discussions to engage, and share content to discussions and build relationships within the community
• Lead moderation of community content, engage new members, add/remove members as needed, and resolve any conflicts should they arise
• Stay current on daily content, posts, notes, and other content published to help community discussion
• Manage and route private messages and emails from community members to Technical Support team members
• Monitor member posts that have zero responses, and provide assistance or tag in community members who can help

Qualifications:

• Bachelor\'s degree
• Minimum of 5-8 years of experience or advanced degree and equivalent experience (or equivalent vocational qualification/experience)
• 5+ years\' experience managing social media platforms or online communities or familiar with technical support/Customer Service
• Understanding of community networks and-design, functionality, strategy
• Experience with Salesforce.com products
• Exceptional communication skills
• Very high attention to detail
• Excellent verbal, written, and presentation skills

Equal Opportunities: Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. Zebra\xe2\x80\x99s culture is encouraging and collaborative where employees are encouraged to learn and grow together.
Zebra Benefit Package: We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family!