Job Description

Why QS?

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you\'ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

So, who are we and what do we do?

QS is the world\'s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings\xc2\xae which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world\'s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 700 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

As a Student Enrolment Advisor, this is what you\'ll be doing:

The Student Enrolment Advisor (SEA) is expected to be a brand ambassador for the client institution and deliver excellent, high quality customer service in ensuring that students receive a positive experience throughout all aspects of the enquiry, application and offer processes to encourage conversion.

They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrolments at the given institution.

Through this entry-level role they will learn how to use effective questioning and rapport-building to market and promote the client they are representing. They will also be introduced to Account Management responsibilities.

Successful candidates will be trained in the psychology of decisions making, effective writing, marketing techniques, university branding and the UK higher education market. As we care about growth, both professionally and personally, successful candidate can also expect the following career progression should they consistently satisfy and exceed internal targets and expectations.

Responsibilities:

• Build effective relationships with students, their parents and other internal or external
• stakeholders.
• Provide effective case management with personalized follow up to connect with, engage,
• support and ultimately convert prospective students.
• Adhere to Client Protocols and best practices to ensure enquiries are promptly, professionally and effectively responded to all times.
• Liaise with internal and external stakeholders to deliver an excellent experience throughout the student journey including providing accurate information and guidance.
• Work as part of a team to plan, coordinate and deliver effective inbound or outbound campaigns that meet quality goals and client objectives.
• Ensure that company protocols are adhered to and targets are achieved.
• Effectively manage work queues to meet expected response time and quality goals.
• Proactively work with internal and external stakeholders to identify and resolve problems in a timely manner.
• Manage all communication channels effectively including phone, email, social media channels and others, while focusing on high quality customer service and conversion.
• Ensure that data capture and reporting requirements are completed effectively.
• Effective and efficient use of QSES\'s internal tools and software e.g. CRMS to maintain
• accurate and complete data records.
• Provide in-person counselling support at events and activities representing the client institution when required.
• Proactively provide feedback to continuously improve enquiry, application and offer processes or other operational workflows.

Requirements:

• Bachelor Degree, Diploma or Equivalent
• Communication skills - Strong proficiency in English (Written & Spoken)
• Computer/technical literacy - Must have sound knowledge of Microsoft Office software -
• Microsoft Excel, Outlook, Word, PowerPoint
• Personal management skills - Must have ability to plan and manage multiple assignments
• and tasks, set priorities and adapt to changing conditions and work assignments
• Work values - Must possess strong interpersonal skills and teamwork ethics
• Multilingual abilities (Chinese, Hindi, Other Asian/European languages) and/or experience in
• customer service environment will be an added advantage
• Fresh graduates are encouraged to apply

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• Flexible working options, including hybrid or remote
• 20 days annual leave, plus public holidays
• Generous maternity and paternity leave
• Access to an Employee Assistance Programme (EAP) and MiCare health
• A vibrant social environment and multicultural and multinational culture

But that\'s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning - with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme
• Brand new breakout and relaxing spaces in office

Like what you\'ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it\'s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

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