Job Description

Description

Primary Objective:

• Primary role of assisting the Head of Supervisory Branch in managing all functions in back-office and support departments to ensure that it is being carried out efficiently and effectively while also assisting the branch and top management to assess and implement a proper control on all relevant backroom related activities

Key Responsibilities:

• Ensure smooth running of the day-to-day operations of the branch and to supervise daily functions of back office departments ie. Operations, Credit Control, Administration and IT Departments while also performing role of an approver for these departments various transactions and operational activities
• Perform role of cheque signatory
• Provide support to all Penang Region branches under N1 and N2 region and work closely with respective branch offices HOBs and HOOs
• Provide coaching and guidance to staff of various departments and to build and groom up a strong team to support the business
• Ensure full compliance of the Branch against all relevant rules and regulations that govern the industry as well as complying with internal policy and procedures of the Bank
• Maintain and enforce a proper supervisory and internal control in all relevant aspect of daily operational functions
• Attend to any complaints lodged by clients or disputes of their transaction and resolve the complaint in accordance of the complaint handling procedures
• Trouble-shooting tasks of any issues relating to Supervisory and Sub-Branches and take immediate action
• Assist superior and Management to perform other functions as and when required
• Assist branch management in identifying and providing measures to control branch cost to income ratio.

Requirements

Requirements:
Bachelor Degree - Degree holder with relevant years of experience in financial services related industry.

- Passed CCP Paper 1 and Paper 3.

• Pleasant personality with excellent verbal, and written communication skills
• Able to interact and work with all levels of employees
• Good presentation skills and able to present ideas and problem solving skills
• Able to work independently
• Able to work well with a team

.

Management and Leadership Skills

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards