Job Description

Main Tasks and Responsibilities:

• To deal with guest requests to ensure a comfortable and pleasant stay.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with room prices and special offers to provide accurate information to guests.
• To report any maintenance, breakage or cleanliness problems to the relevant department.
• To administer the general petty cash system and float in an accurate manner.
• To undertake all training as required (eg, first aid, health and safety, customer service)
• To undertake any other ad-hoc duties relevant to the post when required.

Skills and Jobs Required:

• Able to work in rotated shift (Morning, Afternoon and Night)
• Ability to remain calm during difficult situations or in a very busy environment
• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.
• Required language(s): Mandarin,Bahasa Malaysia, English
• Fresh graduate is encourage to apply.
• Preferably Non-Executives specializing in Hotel Management/Tourism Services or equivalent.
• Possess own transport
• Prefer male only
• Applicants must be willing to work in Alor Setar , 2 vacancy available

Job Type: Full-time Salary: RM1,500.00 - RM1,600.00 per month Schedule:

• Afternoon shift
• Day shift
• Early shift
• Night shift