Job Description

Overall Role Purpose

Position is accountable for driving and ensuring high degree of compliance eg. Customs, Export in APEC Region as per DHL standards, policies and regulations.

Will assist Head of Compliance / Manager with compliance related programs, policy and reviews in APEC Countries to ensure continuous improvement and working closely with country operation teams to ensure operations procedures are in compliance with applicable laws and regulations.

Key activities

Process

• Regional Oversight of Customs Compliance risk profiling parameters and data validation checks
• Manage a team of senior analysts and screeners.
• Support programs and digitalization initiatives in compliance domain
• Deploy, implement and drive Global and Regional compliance framework and programs in the countries
• Monitor parameters including Undervaluation, Intellectual Property Rights, True Shipper / Receiver, and Goods Description and other related Trends as required to ensure improvements and implement necessary measures including "Corrective and Preventive Actions" in consultation with
• stakeholders
• Drive KPI, Tracker and IKO implementation in the countries
• Develop and deploy tools and resources in coordination with Global Customs Teams to enable businesses to mitigate the risks in the customs processes, have proper controls in place and ensure occurred compliance issues are properly handled
• Provide regulatory compliance reports, and establish compliance metrics for improvement of compliance and reduction in violations/penalties
• Respond to internal/external compliance inquiries
• Assists with annual regulatory compliance audits of gateways, hubs and service centres
• Conduct regular compliance process reviews and internal audits across all operating units to assure compliance effectiveness and identify areas of weakness for improvement
• Ensure, with superiors , that all employees are properly trained on all aspects of governmental and regulatory agency regulations and DHL policies and procedures
• Responsible for coaching, developing and training analysts.

• Discusses, advises and negotiates with countries in order to ensure highest level of compliance whilst maintaining highest level of service.
• Supports countries with service/operational issues related to compliance.
• Work with local country organizations to ensure a secure network via compliant processes.

• Responsible for all aspects of day-to-day personnel management of compliance team including resourcing, shift planning, coaching, training, and developing subordinate staff etc.
• Responsible for coaching, training and developing analysts

• Excellent analytical and problem solving skill
• Excellent communication skill in English (both oral and written)
• Fluent English and another regional language, depending on the region requirement (Korean, Japanese, Mandarin etc)
• Highly motivated and able to work under minimal supervision
• Ability to work in fast pace and high pressured environment
• Proven ability to plan, organize and drive changes
• Able to take directions and responsibilities
• Excellent interpersonal skills
• High attention to details
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
• Possess high knowledge in trade compliance and export control regulations or have legal background (preferable)
• Strong team player
• Min 5-6 years of relevant working experience in regulatory compliance, global trade, export control, customs and transportation related fields
• Min 3 years' experience in supervisory or other leadership role
• Degree Holder from a reputable academic institution or equivalent by experience (preferable in international law, international business administration a plus)