Job Description

Overall Role Purpose To lead and coordinate back office credit administrative tasks while ensuring the accounts receivable is up to date and reconciled with customer and banks in line with credit policies, and collection guidelines. Key Activities To ensure timely, qualitative and efficient processing of bank receipts, checks and cash transfer To guarantee effective allocation of payments, credit notes and adjustments to customer invoices To manage and process customer remittances advices To timely investigate payment related queries To investigate and resolve un-allocated & un-applied receipts and contact customer if required To execute direct debit, refund, intercompany bacthes as required by collection treatment plans To post invoice and bank interfaces to ERP To execute timely end-of-month closing activities in line with guidelines provided To manage customer escalation up to closure of the issue To control credit exposure and ageing balances for cash accounts To coordinate any process dependancies with external parties To manage dependencies on billing interface To manage dependencies on banks To manage 3rd party countries relation and, coordinate issues resolution as required To manage dependencies with Financial Accounting and Cash & Bankings Qualification & Skills Good telephone conversation/handling skills Good communication and conversational skills High customer focus and service orientation Advanced MS excel knowledge Basic MS access knowledge Previous Credit Admin experience Sensitive to cultural specifics Holds a Bachelor Degree

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