Job Description

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. EUR10 billion, operating in 61 countries under two brands -- Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.



The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Requirements:



Skill set & Experience





General


Experience of working in a large customer focused environment; At least 1 year's experience in a customer service industry, preferably IT based; At least 2 years experience of working in a helpdesk/customer handling environment; Fresh graduates with IT knowledge is welcome to apply. Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage Good interpersonal skills and customer interface skills - both on the phone and in person with customers and colleagues Good analytical skills and an ability to define the precise nature of customer problems; Ability to conceptualize problems Ability to give specific and clear instructions and problem-solving advice Ability to organize and prioritize work in an effective manner Ability to work under pressure and be decisive Ability to support multiple accounts/customer environment Methodical and disciplined approach to work Self motivation, drive and determination to succeed Good personal time management and task organization Ability to structure and organize small projects Ability to work well in a team Good understanding of customer satisfaction principles and practices




Technical


In depth knowledge of PC technologies and desktop/server hardware and software architectures Knowledge of cabling and network architectures Ability to grasp new technical concepts quickly In depth knowledge of Microsoft applications used on PCs - MS Office 2003, MS Windows XP knowledge of Lotus Notes mail Basic understanding of computers and how they are configured Ability to identify and distinguish between hardware, software, network and server problems; Skills in the use of PCs and associated software and applications; Good knowledge of Atos Origin support teams and their interface with customers Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool Knowledge and experience in RAS support and general administration

Added Advantage


Knowledge and experience of MS Server Products - i.e. SMS, TS, Exchange, MOM, SQL, ISA Knowledge and experience of McAfee Anti Virus products Seniority Level Associate Industry Information Technology and Services Employment Type Full-time * Job Functions