Job Description

Requirements

A high school Diploma or equivalent qualification is required; additional education or relevant certifications are a plus. Previous experience in a customer support role or a similar customer-facing position is preferred. Proficiency in using CRM software or customer support tools is an advantage. Excellent Communication skills, both written and verbal, with a strong command of the English and Mandarin language is mandatory. Empathy and the ability to actively listen to customer concerns, demonstrating genuine care and understanding. Quick Problem-solving Skills and the ability to think on your feet in high-pressure situations. A team player with a positive attitude and willingness to collaborate with colleagues. Flexibility to work on rotating shifts, including day and swing shifts, as required.

Responsibility

Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times. Perform customer KYC (Know Your Customer) checks upon Clients' registration. Provide accurate information and assistance regarding our products and services, effectively resolving customer concerns. Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes. Document all customer interactions and maintain comprehensive records in our CRM system. Collaborate with team members and other departments to escalate and resolve complex issues. Identify recurring customer issues and proactively work to improve our support processes. Follow up with customers to ensure their issues are fully resolved and gather feedback on their support experience. Stay up to date with product knowledge and updates to provide the most accurate and relevant information to customers. Daily process and monitor all deposit request by updating the relevant information into excel report. Flag issues with team member or Manager to ensure all transactions are processed accurately and in a timely manner. Daily reconciliation and update for cash flow of payment gateway and bank. To perform other related duties assigned by superior from time to time.
Job Type: Full-time

Pay: RM3,300.00 - RM3,600.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person