Support Manager

Malaysia, Malaysia

Job Description


Role Responsibilities Responsibilities . Stakeholders Management and mentoring team members for effective deliveries. Practice sustainable incident response and blameless post-mortems. Should be able to perform support activities and handling the stakeholders end to end. Should be responsible for all Production bugs and its delivery. Incident Management and Change Management are the key tasks. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement. Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Should be willing to work in night shifts as well. Must have: Overall IT experience of 8-12 years with an added knowledge on Banking Domain. Systematic Problem solving approach, coupled with a strong sense of ownership and drive Approachability Knowledge on Java and familiar code review. Knowledge of Oracle SQL queries, Kong, Python Knowledge on Web Server, Tomcat Experience in cloud infrastructure and tooling Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way Experience with algorithms, data structures, complexity analysis and software design Experience working in a Microsoft environment Expertise in designing, analyzing and troubleshooting large-scale distributed systems Experience using Agile methodologies Leadership quality and skills to manage agile tasks for bug fixes / release coordination from PSS. Should be able to transform into System Reliability Transformation journey. ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS. Technical Competency Name: Proficiency Levels Unix / Linux Core Java Entry Python Entry Oracle, PL/SQL Advanced About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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Job Detail

  • Job Id
    JD957068
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned