Job Description

Infrastructure support engineer to work at the Customer\xe2\x80\x99s premises from 8.30 a.m. to 5.30 p.m. from Monday to Friday with requirement as per listed below: System administration 1. To manage and maintain servers, storages and databases to ensure their optimal performance and availability as part of day to day operation. 2. To perform various system administration, and support tasks; including performing testing, documentation, maintenance, supports, patching and firmware upgrade, troubleshooting and, problem analyst and resolution of hardware, operating systems, software applications, and peripheral systems based on the relevant procedural requirements. These supports might be required to be rendered at any time (24X7) and be onsite when called upon. 3. Ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks and if there is any failed backup, remediation shall be action to prevent reoccurrence 4. To perform various database administration, and support tasks; including performing testing, documentation, maintenance, supports, patching and firmware upgrade, troubleshooting and, problem analyst .These supports might be required to be rendered at any time (24X7) and be onsite when called upon. 5. Apply application related changes when required after the application change request process requirement has been completely fulfilled including approval. 6. Perform the system recovery as per required Recovery Time Objective(RTO) and Recovery Point Objective(RPO) based on the approved BCP and DRP in the event of actual disaster or for the purpose of mandatory bi-annual testing 7. Take full ownership of task assigned by taking responsibilities of the entire process activities to complete the task to achieve the required objective by performing but not limited to requirement identification, solution recommendation, planning of solution implementation, documentation, communication and coordination, progress tracking and reporting, and implementation 8. Ensure incident and problem resolution are performed in accordance with the approved relevant processes and procedures and addressed as per Service Catalogue requirement. 9. To ensure full compliance with IT Security Policies and Standards, Standard Operating Procedures and regulatory guidelines. 10. Develop new SOP and/or operation manuals as and when required. 11. Maintain and regularly update the system user manual and SOPs. Experiences: Experienced in IBM, HP, and Dell server system administration and support Experienced in SAN and NAS system administration and support Experienced in enterprise backup system administration (Veeam, Netvault & Avamar) and support Experienced in Windows server OS (MUST know), AIX (optional), Linux (optional) and server virtualization software system administration (VMWare) (MUST know) and support. Experienced in hardware, firmware, and OS upgrade/refresh/migration Experienced in System, Network & Security component hardening. Experienced in System performance and alarm monitoring, Backup and restore processes, change and patch update support, data backup and batch jobs processing, data centre housekeeping, software and backup media management, 1st & 2nd level problem troubleshooting and resolution, incident escalation and notification, and report printing Experienced in Lotus Domino Email, Active Directory/LDAP, DNS/DHCP, NTP, and domain name. Experienced in facilitating and supporting BCP/DR activities. (will be good) Experienced in System, Network, and Data Centre Facilities Management system setup Experienced in using Helpdesk system and IT tools for troubleshooting and problem solving Experienced in databases, i.e. MS SQL, Oracle and DB2 operation (will be good)
We started in year 2001 with a few partners as a dynamic company that supplies genuine IT hardware parts and accessories. Grenedge Technology Sdn Bhd was formed in year 2009 replacing previous company which provides more values to our clients due to economic changes as well as company growth. We supply comprehensive hardware maintenance and spare parts for well known brand such as IBM, LENOVO, HP, DELL, CISCO, NETAPPS, BROCADE and QUANTUM. We are System Integrator with supplying professional services on Backup Solutions and Professional Disaster Recovery Solutions. Lastly, we provide services such as custom storage system enhancement, data recovery, data centre relocation, system virtualization and many more.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent