Job Description

Summary Who We Are BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health. Purpose: To provide phone support service on the operation and repair of diagnostic instrumentation produced and sold by BD Diagnostic Systems (BDDS). Main Responsibilities Respond to customer telephone, chat, and email inquiries by providing diagnostic and other assistance on the basic questions and high call volume queue platforms supported and serviced by BD Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues. Provide follow-up service by calling customers who have recently had service interactions Maintain accurate records and documentation on service tickets Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements Promotes and ensures a culture of privacy and security related to PHI and HIPPA. Follow up on shipped parts that require a parts return (RMA) Complete service documentation as required Contributes to team goals and objectives through active participation. Promotes Professional Services Job Requirements Minimum 2 years of service experience in the troubleshooting and repair of electronic system Good working knowledge of electronics and electro-mechanical devices Proficient PC skills (Microsoft Office package) - and/or LIS or Lab Management Software (LMS) a plus. Experience with medical devices and equipment, experience with BD equipment a plus. Effective communication and customer service skills Working knowledge and practical experience of basic lab test equipment Working knowledge and experience of networking set up and troubleshooting Shift base position Culture and Benefits Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself.We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.Primary Work Location MYS Kuala Lumpur - Jalan KerinchiAdditional Locations Work Shift

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