Job Description

Experience: Minimum of 2 year of relevant experience (team leading/ team supervising in terms of quality and/or process knowledge + client-facing experience) Previous experience working in multi-cultural and multilingual operations for international clients Should be Fluent in English & Thai Languages Day to Day Responsibilities: Ensuring work schedule adherence and SLA achievement on a daily, weekly & quarterly basis. Assigning and allocating work between team members to ensure effective load balancing. Managing both internal (quality, training and corporate teams) and external (client) stakeholders. Weekly meetings with the team regarding process status, results, health and other relevant subjects Creating weekly, monthly & quarterly reports on project development, timelines, and results. Ensuring proper adherence to client standards in the process, including but not limited to policy updates Preparing presentations by collecting, analyzing and summarizing information and trends Cooperating with the hiring team in performing candidate interviews to select the best candidates for the Operation and performing oral language validations
Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5