Team Leader Coffee House
Kuala Lumpur, Malaysia
Job Description
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Job Purpose
This position is responsible for providing prompt and professional F&B service to Hotel\xe2\x80\x99s guests.
Reporting LinesKey Interactions
Internally
Outlet Operation
Main Complexity/Critical issues in the Job
Nature Amount Budget responsibilities Revenue responsibilities Headcount
Profile
Knowledge and Experience
This position is responsible for providing prompt and professional F&B service to Hotel\xe2\x80\x99s guests.
Reporting LinesKey Interactions
Internally
- Engineering
- Finance
- Front Office
- Housekeeping
- Kitchen
- Purchasing
- Sales & Marketing
- Talent & Culture
- Guests
- Suppliers
- Vendors
Outlet Operation
- Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
- Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
- Take food and beverage orders according to guest\xe2\x80\x99s requirements and preferences
- Deliver food & beverage services in accordance to departmental standards and procedures
- Ensure that all food & beverage are served according to service standard
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
- Try to remember individual patron\xe2\x80\x99s names and their preferences to extend a personalized service
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
- Handle guests\xe2\x80\x99 complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
- Supervise and assist in assigned work station\xe2\x80\x99s activities and oversee the operation of outlet in the absence of management
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Main Complexity/Critical issues in the Job
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Nature Amount Budget responsibilities Revenue responsibilities Headcount
Profile
Knowledge and Experience
- Secondary / High school education
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Working knowledge of MS Excel, Word, & PowerPoint
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
- Rotational shift
- Yearly bonus
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
- Health insurance
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Job Detail
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Job IdJD913066
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned