Team Leader Coffee House

Kuala Lumpur, Malaysia

Job Description

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Job Purpose
This position is responsible for providing prompt and professional F&B service to Hotel\xe2\x80\x99s guests.
Reporting LinesKey Interactions
Internally
  • Engineering
  • Finance
  • Front Office
  • Housekeeping
  • Kitchen
  • Purchasing
  • Sales & Marketing
  • Talent & Culture
Externally
  • Guests
  • Suppliers
  • Vendors
Primary Responsibilities
Outlet Operation
  • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
  • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
  • Take food and beverage orders according to guest\xe2\x80\x99s requirements and preferences
  • Deliver food & beverage services in accordance to departmental standards and procedures
  • Ensure that all food & beverage are served according to service standard
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
  • Try to remember individual patron\xe2\x80\x99s names and their preferences to extend a personalized service
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
  • Handle guests\xe2\x80\x99 complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
  • Supervise and assist in assigned work station\xe2\x80\x99s activities and oversee the operation of outlet in the absence of management
  • Assist other Food & Beverage outlets with their operations during peak times or when required
Other Responsibilities
  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel
him/
Main Complexity/Critical issues in the Job
  • Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Span of Control
Nature Amount Budget responsibilities Revenue responsibilities Headcount
Profile
Knowledge and Experience
  • Secondary / High school education
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 2 years of relevant experience in a similar capacity
  • Working knowledge of MS Excel, Word, & PowerPoint
Competencies
  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times
Job Types: Full-time, Permanent Salary: From RM3,000.00 per month Benefits:
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development
Schedule:
  • Rotational shift
Supplemental pay types:
  • Yearly bonus
Ability to commute/relocate:
  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

  • Health insurance

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Job Detail

  • Job Id
    JD913066
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned