Job Description

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll's entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together.



We are looking for an experienced Team Leader, Customer Service to join our Centre of Excellence (CoE), in Penang, Malaysia. Lead with approachability. Inspire and build relationships.

As a Team Leader, you will:

• Consistently meets customer service standards.
• Ensure the team is compliant with the Operational Process Standards and works within the SOP requirements of the client(s).
• Assist management with team Workboard and productivity. Also, join conference calls and/or pilot programs as designated by management.
• Prepare daily KPI report and monitor backlog of team members.
• Supervise and develop team through learning & development, coaching, feedback & reviews.
• To manage and schedule workforce during peak period.

Qualifications

About you:

To be successful in this role, you will need:

• Minimum of 2 years of CS Operation experience in freight forwarding industry.
• Ability to handle multiple tasks and deadlines with attention to detail.
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Prior Leadership experience Preferred.
• Excellent written, verbal, and interpersonal communication skills.

Additional Information

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it's what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

If this sounds like the opportunity you are looking for, apply now or for more information contact raga.vellayan@tollgroup.com.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.