Job Description

Qualifications:Minimum Skills to Hire:

• Bachelorxe2x80x99s degree or equivalent diploma.
• Minimum 2-3 years of people management experience as TL.
• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.

• Must be able to spot trends and tendencies with data and drives team to look for insights.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.

• Significant experience in a complex fast paced environment.
• Passion for ensuring an excellent user experience.

• Having high cultural awareness of political and social situations is a plus!
• Proficiency in English and Multilingual is highly preferred (depends on the market assignment).
• Experience in Microsoft Office Suite is preferred.

• Provide mentorship, guidance, and career development to members of their team.
• high-performing team through an exciting transition to build problem solving, critical.

• thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.

• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.

• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.

• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

• Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.

• Managing the day-to-day activities of the team.

• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

• Conducting quarterly performance reviews.

Teleperformance