Job Description

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Strategy and Planning/ Execution

• Constantly guide, coach and supervise the collection negotiators on the daily dunning to meet business goals.
• Guide and assist negotiators in resolving complicated issues.
• Participate in department\'s business development initiatives.
• Participate in implementing all cost management activities of the portfolios.
• Consistently review on improving the internal process to achieve cost savings.
• Continuously explore alternatives for cost saving and initiatives.

Business Performance and Management

• Manage and deliver the portfolio\'s monthly and annual budget on delinquency, declassification and provision.
• Ensure monthly planning, collection system allocation, scheduling of weekend and evening calls are timely assigned.
• Ensure legal processes are timely executed.
• Perform call monitoring and keep track daily performance
• Monitor and provide team performance run rate and post mortem
• Assist, support and perform any ad-hoc projects assigned by Unit Manager / Head of Department.
• Support and perform any system enhancement or UAT testing.
• Review Top accounts on a monthly basis

People Management

• Guide and assist the team members in resolving complicated issues.
• Recruit and fill up vacancy of the team.

Regulatory Compliance

• Support and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all audits
• Ensure team members are in compliance with bank\'s internal policy at all times
• Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc

Job Specification

• Degree holder
• 2 years in a Collection / Sales environment and preferably with Supervisory experience.

Technical/Functional Skills

• Essential technical knowledge to develop / review basic core and relevant Collection & Recovery System for the team.
• To align Collection & Recovery strategy to asset qualities, cost factor and regulatory requirement.
• Planning and organizing performance of the team.

Personal Skills (Soft Competencies [Core/Leadership])

• Planning and organizing performance of the team.
• Good reputation and networking with external customer / internal staff with the end state of business objective consistently in mind.

CIMB