Technical Consultant (crm)
Kuala Lumpur, Malaysia
Job Description
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Responsibilities:
- Part of Level 2 & Level 3 devops teams responsible for analyzing, designing, developing, testing, implementation and support & maintenance of any large-scaled & complex system fixes & improvement initiatives
- Participates in the change request development of the core enterprise-wide CRM applications and/or reports.
- Perform system impact assessment for given change request, perform/review system design, prepare functional and technical specification, ensure compliance to technology architecture standards, software defect resolution and system deployment.
- Provide support for applications under testing, conduct validation, investigation and resolve any technical issues reported.
- Actively participate and contribute in technical feasibility study, user requirement evaluation and solution proposal
- Perform coding, unit testing, SIT and provide UAT support, set up and maintain test environments, trouble shoot and resolve technical issues reported, plan and execute production system implementation.
- Provide all technical documentation according to the System Development Life Cycle (SDLC) requirements.
- Ensure compliance with IT standards, SDLC standards, policies and procedures.
- To be up to date on the current development methodologies, technologies and standards
- Regularly update management via established reporting templates for progress standards
- Degree in Computer Science, Software Engineering, Information Technology, or equivalent technical certifications.
- 2+ years of large enterprise software application/software development
- Experience in database primarily in SQL query and store procedures development
- Overall experience with all aspects of SDLC including requirements analysis, design, design reviews, software development, software testing, design and coding peer review, operational roll-out and application support & maintenance.
- Ability to translate client needs into solutions & functional requirements.
- Proven ability to work in cross-functional teams towards mutual success.
- Willingness to learn new skills or cross competencies.
- Possess a positive working attitude, with resilience and good adaptability to take on different challenging assignments.
- Effective, with good self-initiative to learn and excel individually and as a team.
- Effective communication skills with good analytical skills and problem-solving mindset.
- Able to follow up with external teams to drive action items to completion.
- Essential to have a can-do attitude to work under pressure and multi-tasking environment.
- Added advantage with experiences in system architecture design.
- Added advantage with experiences in any enterprise CRM and/or BPM application development, production configuration and release, and support maintenance.
- Added advantage with experiences in any enterprise CRM and/or BPM application, framework, and tool design and support, including supporting applications in the Financial Services Industry
- We will provide Pega CRM/BPM (www.pega.com) training to the selected candidate who doesn\'t have any pega CRM/BPM experiences.
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
- Monday to Friday
- Performance bonus
- Health insurance
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Job Detail
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Job IdJD929914
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned