Job Description

Role Summary

LSEG\'s global Technical Implementation Specialist team is responsible for performing product installations as well as troubleshooting assistance for clients across China, Japan and North Asia countries. We support Refinitiv/LSEG desktop and server, transactions and market data products. Technical Implementation Specialists are engineering experts who leverage innovative technologies to ensure global consistency of installation processes and faster product implementation. This team is part of the global group performing technical implementations of internal products all over the world. We work with world\xe2\x80\x99s largest financial institutions taking care of their critical transactions, market and data infrastructure. We have the opportunity to shape the way in which Refinitiv implements software and hardware on customer sites globally.

What you\'ll be doing:

• 
  Perform product installations using global consistent methodologies
• 
  Execute tasks outlined in project plans and Statement of Work (SOW) agreements with clients
• 
  Maintain client retention through timely delivery of contractual obligations for Platform Care Services and Custom Solutions
• 
  Pre-implementation activities: client profile verification, hardware staging
• 
  Drive potential product implementation issues to timely and successful resolution by minimizing and/or avoiding any client impact
• 
  Participate in implementations and migrations of existing financial systems to cloud based solutions and/or virtual environments
• 
  Maintain awareness of relevant technical and product trends through self-learning/study, training classes, job shadowing and collaboration with experts
• 
  Maintain site documentation (Visio / site guides)
• 
  Provide technical consultancy to other Implementation teams and Go-To-Market teams.
• 
  Occasional overtime work required once a week in the evening and about twice a month on weekends.

You\'ll bring:

• 
  At least a Bachelor\'s Degree in Computer Science
• 
  3+ years working experience in a similar role
• 
  Native or full professional proficiency in Mandarin as role requires communicating with Mandarin-speaking clients via email, calls, and virtual meetings
• 
  Experienced in Windows Operation system, Networking basics (CCNA or equivalent level), Linux basics (RHCSA or RHCE level), and security standards
• 
  Independent and able to work with virtual teams to successfully deliver projects
• 
  Good problem management and troubleshooting skills
• 
  Experience in a customer facing technical service role
• 
  Ability to communicate effectively with various internal and external teams
• 
  Understanding of project management principles

Preferred skills / experience:

• 
  Experience with computer networks (TCP/IP, DNS, DHCP, VPN, routing)
• 
  Familiar with any of the programming/coding languages (e.g. Bash, Python, .NET, Angular, Powershell)
• 
  Knowledgeable in IT security standards and best practice, and financial applications
• 
  Basic awareness of any of the Cloud environments (Google, AWS, Azure)

If this sounds exciting to you, click "Apply" today!

Successful applicants are expected to start around April/May 2023. We are currently on Hybrid work mode - with initial requirement to be in the office full time during training period and then moving to a 3-days in office set up.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose \xe2\x80\x93 driving financial stability, empowering economies and enabling customers to create sustainable growth \xe2\x80\x93 in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this
privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained,
your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.