Job Description

This role is dedicated to end-user support from Level 1-3. The role supports all hardware directly touched by the employee (desktop, laptop, phone, etc.) and local applications (Office Suite, Acrobat Suite, etc.) including system deployments. This ro This role is dedicated to end-user support from Level 1-3. The role supports all hardware directly touched by the employee (desktop, laptop, phone, etc.) and local applications (Office Suite, Acrobat Suite, etc.) including system deployments. This role also can have Move Add and Change responsibility with user objects in Active Directory as well as the phone system. The support area expands to cover audio-visual equipment and software used in the conference rooms and cafe areas Job Title: Technical Support Specialist Level 1 : Key responsibilities: Delivers local and Global application services to the business within agreed SLAs Contributes to the delivery and implementation of operational projects to support the business Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability are maintained for all supported applications and systems. Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards Location: Kuala Lumpur Brand: Global Technology Time Type: Full time Contract Type: Permanent