Job Description

Inno Instrument Hiring! Full Time Technical Product Associate in Pulau Pinang - Ricebowl
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Technical Product Associate
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Posted 4 hours ago o Closing 22 Dec 2025
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Requirements
Qualifications & Experience
Education:

• Minimum Diploma or Bachelor's Degree in Engineering (Electrical/Electronic/Telecommunication) or equivalent.

Skills & Experience:

• Fluency in English & Mandarin is essential.
• Excellent manual skills and attention to detail in technical work.
• Strong analytical and problem-solving skills for hardware debugging and troubleshooting.
• Exceptional communication and interpersonal skills to work effectively with customers and internal teams.
• Demonstrated leadership and the ability to thrive in a collaborative environment.

Bonus Skills:

• Prior experience in a similar industry-related position is highly advantageous.

Responsibilities

Are you searching for an exciting new opportunity? Do you thrive in a forward-thinking and collaborative environment? If so, we'd love to meet you!
We are seeking a Technical Product Associate to join our progressive and dynamic team.
We're looking for a self-motivated, energetic individual with the drive, determination, and enthusiasm to succeed. This role involves working closely with the team, customers, and partners to provide technical expertise and support. Key responsibilities include responding to technical inquiries, offering advice and solutions, physically preparing and repairing products, and contributing to our company's growth.
Key Responsibilities
Customer & Team Support

• Support the production team, sales team and distributors by providing accurate and timely technical product information.
• Communicate and collaborate with other departments to share and disseminate technical product knowledge.
• Provide consultations, advice, and recommendations to customers regarding product applications and technical inquiries.
• Deliver exceptional customer service through on-site visits, teleconferences, timely email responses, and comprehensive training sessions.

Technical Expertise & Product Handling

• Perform equipment repairs, calibrations, and technical troubleshooting to resolve customer issues within defined timelines.
• Apply analytical thinking to debug and resolve hardware issues effectively.
• Handle precise components for tasks such as assembly, disassembly, inspection, and minor modifications with strong manual dexterity.
• Physically prepare, inspect, and configure products, components, and demo units for delivery, internal use, or exhibitions.
• Maintain accurate service records including repairs, part replacements, and maintenance history.

Business Development & Market Support

• Assist the marketing team in exploring potential new market applications to expand the company's product portfolio.
• Contribute to identifying and implementing growth opportunities.

Additional Duties

• Participate in ad-hoc projects or assignments as needed.
• Travel occasionally to support business needs or customer requirements.

Benefits
- Friendly Environment
- Career Development
Additional Benefits

• Annual Leave
• Medical Insurance
• Training Provided
• Allowance Provided

Skills
Product Management Communication Skills Data Analysis Problem-Solving
Important Information
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Skills Required