Respond to customer calls and queries related to the life cycle of the vehicle.
Handling customer routine vehicle maintenance service requests.
Assist customer to solve vehicle issues on phone such as breakdown repair or reschedule car services booking etc.
Managing relationship with the dealer personnel.
Liaise with car dealer related to workshop repair estimates time.
To do Work Order approvals in the system for service or repair to workshop.
Coordinate with insurance provider and workshop for any accident management.
Provide customers with technical information for the upkeep of the vehicle.
To ensure customer satisfaction, cost management & personnel management.
Liaise with finance departments related to payment of invoices to dealers.
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