Job Description

Company Description

As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means fostering the alliance of a sustainable economic model with environmental protection and self-fulfillment for everyone.
As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 59 countries, with eight production sites and 17 R&D centers. We are pursuing an ambitious industrial strategy based on \xe2\x80\x9cSmart Living\xe2\x80\x9d and the value we bring to our customers.
We are committed to reducing our environmental footprint every day. Today, more than 60% of our products are eco-designed, and all will be by 2030. At the same time, we have implemented a responsible purchasing policy that prioritizes local suppliers.
We are deeply committed to the well-being of our 6,880 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.



Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.

Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers

Performs technical sales support at customer sites, or on a multiple-site basis

Collaborates with sales teams to develop and recommend products and services to meet customers\' requirements

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.

Responds to customer questions regarding operation and malfunctions.

Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Response for product and technical training to customers.

Responsible for new product application and testing.

Prepare technical documentation for presales, sales and after sales

Qualifications

At least 3 years\' working experience in Engineering industry for technical services & support, preferably with experience in after-sales handling/management, and related in the field of motor business.

University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.

Good knowledge of mechanical, electrical and electronic products.

Local language is a must. Fluent in spoken and written English is essential.

Additional Information

Please mention your current and expected salary and notice period in the CV.

The protection of our candidates\' personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.

Somfy