Job Description

As a technical support specialist, you are required to provide Level 1 Incident and Service Request support for IT infrastructure, and Microsoft technology on end user devices.

Responsibilities:

• Work on service request tickets by receiving and handling requests for service, following agreed procedures. (Including set up new user\'s accounts, give access to certain software, network folder, etc.)
• Resolve the tickets within the agreed time limits (SLA)
• Logs incidents and service requests and maintains relevant records:
• Identifies and classifies incident types and service interruptions
• Records incidents cataloguing them by symptom and resolution
• Monitor ticket queue for service requests
• Systematically interprets user problems and identify solutions and possible side effects
• Uses experience to address user problems and interrogates database for potential solutions
• Escalates complex or unresolved incidents
• Provide additional support, including ad-ministrative tasks, creating FAQs
• Create documentations related to the services being supported
• Maintain records, informs uses about the process, and advises relevant persons of action taken,

Requirements:

• Diploma or bachelor\'s degree or equivalent
• Good customer and service focused communication skills in both speaking and writing
• Able to converse and read in English. Able to converse and read in German is an added advantage
• Positive work attitude and able to work independently in a team environment
• Confident and professional with the ability to demonstrate high levels of customer service
• Fresh graduates are encouraged to apply, training will be provided
• Participate in rotational public holiday work hours
• Open to work on shift rotation when needed - rotation on Malaysia and German work hours

Life at Arvato Systems Malaysia:

If you\'re looking to be creative and at the same time putting on the entrepreneurship hat while working on Technology related work, then you fit right into our culture.

Top 10 Perks & Benefits on Why You Should Join Us:

• Yearly Company Trip.
• We promote flexi work arrangements having flexi benefits where employees could enjoy what they see fit.
• Besides Annual Leaves & Sick Leaves, we have other unique paid time-offs such as Birthday Leave & Child Care/Parental Leave.
• We got you covered in terms of insurance alongside with your immediate family members (Spouse & Children only).
• Attractive Employee Referral Program.
• Sponsored meals if you work at the office!
• Unlimited coffee refills with state-of-the-art barista coffee machine where you can practice on your preferred choice of latte art.
• Believes in learning and people development with plenty of trainings to upskill your personal growth.
• Plenty of initiatives and interest groups to ensure that not only everyone in the team gels and bond closer together, we put an emphasis on CSR work as well.
• Work is important, but your mental health should always take priority. At Arvato Systems Malaysia, we do everything we can to make sure you lead a healthy and happy life by walking the talk on work-life balance.

Diversity & Inclusion:

Arvato Systems Malaysia stands for Equal Employment Opportunity (EEO). We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Because IT is in your blood

With our innovative IT solutions, we support the digital transformation of our customers worldwide. In very different industries - from global trade and the international media industry to the energy and utilities industry. More than 3,000 dedicated employees at more than 25 locations work for us. Our customers particularly appreciate our excellent know-how, our comprehensive technological knowledge and our entrepreneurial spirit. Our employees value our corporate culture based on partnership, state-of-the-art technology and a wide range of challenges. We offer a lot of freedom to be innovative and to assume entrepreneurial responsibility in a team.

Interested? Then send us your application! We welcome applications from people who contribute to the diversity of our company. Please feel free to send us your detailed application including certificates and your salary expectations.

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,100 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

We provide

• Comprehensive IT solutions for retail, manufacturing, and media industries as well as for utility companies and the public as well as the healthcare sector \xc2\xb7 Long-term experience in Digital Transformation
• Competence in key areas like Artificial Intelligence, Cloud Computing, IT-Security, Customer Experience, E-Commerce, and Business Process Management
• Know-how in robust technologies and a strong partner ecosystem including companies like Amazon Web Services, Google, Microsoft, and SAP
• A broad spectrum of infrastructure Services, including Managed Services, and an according Application Management

As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Through our strong strategic partner network with global top players such as AWS, Google, Microsoft, and SAP, we continuously strengthen our know-how and leverage the most advanced technology. We Empower Digital Leaders.

Interested? Then send us your application! We welcome applications from people who contribute to the diversity of our company. Please feel free to send us your detailed application including certificates and your salary expectations.

Arvato Systems Malaysia Sdn Bhd

Company: Arvato Systems Malaysia Sdn. Bhd.

Country: Malaysia

State/Region: Wilayah Persekutuan Kuala Lumpur

City: Kuala Lumpur

Postal Code: 50400

Job ID: 259390

Date: May 20, 2023

Location:

Kuala Lumpur, 14, MY, 50400

Arvato