Technical Support Executive New Zealand Market
Selangor, Malaysia
Job Description
:s:
- Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders\' satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer\'s business, their challenges, drivers and future direction to build strong customer focused relationship
- Preferable one (1) year working experience in any industry and fresh graduates with basic technical skills are encouraged to apply to explore the corporate environment
- Have good communication and interpersonal skills & genuine passion for customer care.
- Willing to learn and adapt to delivering exceptional telephone, live chat, and e-mail customer service skills & effective problem-solving techniques
- Enjoy working in a team environment
- Self-motivated and able to work autonomously
- Willing to work shift hour and on Malaysia public holidays.
- Good interpersonal and communication skills.
- Must be fluent in English, verbal and written.
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Job Detail
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Job IdJD1038813
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned