Technical Support Executive Taiwan Market
Selangor, Malaysia
Job Description
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s:
- Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders\' satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer\'s business, their challenges, drivers and future direction to build strong customer focused relationship
- Degree in any discipline. Fresh graduate is encouraged to apply.
- At least one (1) year working experience in contact center or customer support related field.
- Good command of spoken and written English.
- Proficient in relevant computer applications like MS Office.
- Demonstrate excellent communication and problem-solving skills.
- Highly motivated and result-oriented team player with good interpersonal skills.
- Able to work independently and as a team.
- Have pleasant disposition and attitude.
- Ability to handle stressful situation appropriately.
- Able to work on rotational shifts and public holidays.
About Us
FUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.
About the Team: At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.
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Job Detail
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Job IdJD1003801
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned