Technical Troubleshooting Agent Vietnamese Kl
Petaling Jaya, Selangor, Malaysia
Job Description
Overview
The Technical Troubleshooting agent provides timely support to customers through available communication channels (email and chat)
Qualifications
- Diploma, Bachelor\xe2\x80\x99s degree preferred
- Experienced in Customer Support / Technical Support will be added advantage
- Working Hours: Monday \xe2\x80\x93 Friday, 9am \xe2\x80\x93 6pm
- Working Location: KL Sentral (easily accessible to LRT, MRT)
- Language Required will be Good English with Native level (Mandarin / Japanese / Vietnamese)
- Have basic understanding on HTML and Java will be added advantage.
- Strong understanding of online advertising, digital marketing and related products
- Technical understanding of the client products/services and/or ecosystem being supported.
- Accountable for closing customer inquiries regarding client\'s products/services, customer\'s accounts and provide additional clarifications as requested by customers
- Responsible for adding/updating/reviewing rich media functionality in Ads
- Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels
- Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc.
- Assigned to relatively simpler Rich Media workflows
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Job Detail
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Job IdJD975281
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned