Job Description

Responsibilities Determine the most efficient way to present technical information which can be easily understood by a technical and non technical audience Develop and maintain high quality documents and manuals such as Knowledge Base, Online Help and Training Guides and other technical content Interview internal and external stakeholders, gather necessary data, and turn their insights into consumable assets Work with customer feedback to drive insights into content planning Collaborate with writers, designers, video editors, and other creatives to bring your writing to life Upload completed content to a content management system (CMS) and organize it using tags, folders, etc. Qualifications 2+ years of experience writing engaging and high-quality B2B technical content A strategic, customer-centric and data-driven approach to technical content creation A diverse portfolio of technical writing samples \xe2\x80\x94 long-form, short-form, high-level, in-depth, etc Proven ability to grasp complex concepts and convert them into clear, consumable prose Strong editing and proofreading skills with exceptional attention to detail Experience working with subject matter experts to create content for multiple demographics Experience in or desire to work in a startup environment is an asset
Founded in Hong Kong in early 2017, Respond.io is a Messaging CRM that provides businesses with the tools needed to chat with customers across several messaging apps. Our mission is to improve the relationships between businesses and their customers. With over 4 billion messaging accounts worldwide, people spend more time messaging than any other activity online. This shift, combined with the power of conversation at scale, creates an opportunity to make interacting with the brands easier, more immediate, and ultimately more productive. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. We\xe2\x80\x99re here to make customer communication simple, engaging & fruitful. Here\'s what\'s in for you... \xef\xbf\xbd\xef\xbf\xbd. Attractive medical insurance \xef\xbf\xbd\xef\xbf\xbd Dental Insurance \xef\xb8\x8f. A dedicated Barista that makes coffee for you on the spot \xef\xbf\xbd\xef\xbf\xbd MacBook Pro & other top-notch devices to help you do your work \xef\xbf\xbd\xef\xbf\xbd Free Beers daily! \xef\xbf\xbd\xef\xbf\xbd. Too tired? Go find our nap room \xef\xbf\xbd\xef\xbf\xbd Shower room \xef\xbf\xbd\xef\xbf\xbd. PlayStation for FIFA games with colleagues \xef\xbf\xbd\xef\xbf\xbd. Game Lounge \xef\xbf\xbd\xef\xbf\xbd Monthly team social events \xef\xbf\xbd\xef\xbf\xbd Pizza Parties \xef\xbf\xbd\xef\xbf\xbd Unlimited snacks in our dedicated snack room! \xef\xbf\xbd\xef\xbf\xbd Birthday celebrations \xef\xbf\xbd\xef\xbf\xbd Competitive stock options & salary That\'s how life is like at Asia\'s most promising Start-Up
Bachelor\'s or Equivalent