Job Description

How you\'ll make a difference ...

Are you a wordsmith with a passion for simplifying complex concepts and transforming technical jargon into clear and concise language? Do you possess a talent for creating user-friendly documentation that makes a genuine impact on the end-users? If so, we have an exciting opportunity for you!

As a Technical writer at TechnologyOne you will play a crucial role in bridging the gap between our technical teams and our valued users. Your expertise in crafting comprehensive and accessible documentation will empower our customers to make the most of our products and services.

Your work will be instrumental in improving the overall usability and functionality of our offerings, resulting in increased customer satisfaction and reduced support queries. Your dedication to detail and clarity will directly impact our users\' efficiency, productivity, and success.

What you\'ll be doing ...

As a Site reliability Engineer team lead your role will help to support the leadership of the SaaS Product & Platform team. You also will support the delivery of Release Plans for the product ensuring that the deliverables are on time, on budget, meet the customer expectations, are of high quality, and are aligned with the enterprise architecture.

• Collaborating with subject matter experts, developers, and product managers to gain an in-depth understanding of our products and services.
• Creating and maintaining a range of technical documentation, including user manuals, FAQs, and online help resources.
• Distilling complex technical information into clear and understandable language suitable for various audiences, from novice users to seasoned professionals.
• Conducting thorough reviews and updates of existing documentation to ensure accuracy, relevance, and consistency.
• Staying up-to-date with the latest industry trends and developments, incorporating best practices into your writing.
• Actively seeking and incorporating user feedback to continuously improve the quality and accessibility of our documentation.

Your Talents ...

• Exceptional Writing Skills: You have a natural flair for writing, with the ability to communicate complex technical concepts in a straightforward and engaging manner.
• Technical Aptitude: You possess a strong technical background and quickly grasp intricate technical concepts, enabling you to translate them effectively for non-technical users.
• Attention to Detail: Precision is your middle name. You pride yourself on delivering error-free, polished, and consistent documentation.
• User-Centric Mindset: You are genuinely passionate about enhancing user experiences and constantly put the user\'s needs first when crafting documentation.
• Adaptability: You thrive in a dynamic environment and can handle multiple projects simultaneously, meeting deadlines without compromising quality.
• Collaborative Nature: You enjoy working as part of a team, collaborating with various stakeholders to create impactful documentation.
• Continuous Learning: You have a hunger for knowledge and are always eager to learn new technologies, tools, and industry trends.

We value diversity and aim to create a vibrant and inclusive workforce. If you meet a number of the requirements (and not all), we encourage you to submit your application.

Benefits ...

• Competitive remuneration package
• TeachOne paid parental leave
• Health insurance
• Regional Gym Memberships
• Additional annual leave up to 2.5 days per year to volunteer with registered charities.

Who we are ...

TechnologyOne (ASX:TNE) is AU\'s largest enterprise software company and one of AU\'s top 150 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,200 leading corporations, government departments and statutory authorities are powered by our software.

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment. We double in size approximately every 4-5 years so career opportunities abound. Everything is about to change. Are you ready?

We value creativity, innovation and people with an entrepreneurial spirit.

To be eligible for this role you must have valid working rights in Malaysia.

TechnologyOne