Telco Customer Service Kuching
Kuching, Sarawak, Malaysia
Job Description
Job Title: Telco Customer ServiceBasic Salary: RM1500-RM1800 + AllowanceLocation: Jalan Were KuchingAllowances:
- Technical RM250-RM500
- Transport maximum RM200
- PFP RM300
- Shift RM60
- Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
- Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) regarding TM Product e.g billing inquiries, technical inquiries and general inquiries.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- Responsible to ensure customer\'s satisfaction in form of courteous and prompt service and update customers with accurate information.
- Ensure diligent follow up and fulfill promises made to customers.
- Establish and maintain good relationships with customers, build better customer experience
- Adhere strictly to the contact center standards operating procedures and guidelines.
- Any other tasks as assigned by Supervisor.
OthersCompany:PERSOLKELLY MalaysiaDate Posted:22/08/2024 2:05:00 PM
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Job Detail
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Job IdJD1060404
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:1500 - 1800 per month
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Employment StatusPermanent
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Job LocationKuching, Sarawak, Malaysia
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EducationNot mentioned