Job Summary Telemarketer will perform sales cold-calling to listed clients following a script and liaise with salesperson and clients through inbound/outbound calls relating to purchase order. Job Perks
Phone + Sim Card provided;
6 months contract basis;
Suitable for candidates looking for temporary work;
Work from home employment available;
Training provided.
Job Scope
Approach clients via telemarketing strategies and liaise with Salesperson.
Actively perform cold-calling from a list of clients and generate leads.
Follow a scripts for product details and enquiries.
Products include books for Children, Pre-school, Primary and Secondary schools including BM, English and Mandarin.
Assist Salesperson/Customer regarding their enquiries.
Introducing products to clients and closing sales to achieve monthly sales target.
Provide accurate and appropriate information or assistance to all incoming calls, manage customer service email enquiries which include enquiries from the www.pelangibooks.com website.
Complaint management by working closely with internal and external parties for effective solutions to problems and ensuring customer complaints are issued and closed within 3 working days.
Coordinator in handling Sales order processing up to delivery.
Training will be conducted at Pelangi Publishing Bangi.
Job Requirements
Minimum a Diploma or Degree in any field;
SPM leavers are also encouraged to apply;
Proficiency with data processing software (e.g. Microsoft Excel);
Excellent communication and customer relationship skills;
Good in analytical and problem-solving skills;
Pleasant personality, professional and customer oriented;
Required language(s): Oral and Written Bahasa Malaysia, English & Mandarin;
Languages requirements are due to available products for 3 different languages.
Required document Interested candidates are requested to write in with:
Updated resume stating qualifications, work experience, current and expected salary with a recent passport-sized photography;