Job Description

Core responsibilities

Manage incoming and outgoing calls:

Answer calls promptly, direct them to the correct guest rooms, staff, or departments, and make outgoing calls.

Handle guest messages:

Take accurate messages for guests and ensure they are delivered promptly.

Provide wake-up services:

Log all wake-up call requests and successfully complete the calls.

Act as a source of information:

Answer guest questions about hotel services, facilities, and local attractions.

Manage emergencies:

Know the correct procedures to follow for emergency calls, including escalating critical situations to the proper authorities.

Coordination and support

Coordinate with other departments:

Liaise with departments like housekeeping, maintenance, and room service to fulfill guest requests.

Handle complaints:

Address guest complaints tactfully and direct them to the appropriate manager for resolution.

Provide administrative support:

Assist with administrative tasks, such as updating guest profiles, logging call charges, and maintaining directories.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person